🏠 Admin Overview
Live system stats and quick links
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Waiting
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Active Chats
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Agents Online
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Resolved Today
⚡ Quick Links
👥 Agent Status
👥 User Management
Add, edit, delete agents and manage passwords
| Agent | Role | Status | Live Sessions | Last Login | Load | Actions | |
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📱 WhatsApp Integration
Connect WhatsApp Business API to receive and route chats
📋 Setup Guide
- Go to developers.facebook.com
- Create a new App → WhatsApp
- Add WhatsApp product to your app
- Copy Phone Number ID and Business Account ID
- Generate a permanent System User Access Token
- Paste details below and click Connect
- Copy the Verify Token and Webhook URL into Meta
🔗 Webhook Endpoint
Paste this URL into Meta Developer Console → Webhooks. Use the Verify Token generated after connecting.
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📋 Connected Accounts
🔗 Webhook Integrations
Receive conversations from any external system
How it works: Each webhook creates a unique URL. External systems POST JSON to that URL and a new conversation is created automatically.
Payload format:
Payload format:
{"name":"John Doe","message":"Hello","email":"john@example.com","phone":"+91..."}
📧 Email & Transcripts
SMTP configuration and automatic transcript delivery
⚙ SMTP Configuration
📨 Sender Details & Options
Email Sending Enabled
Send transcript to agent on resolve
Send transcript to visitor on resolve
Auto-send when conversation resolved
📋 Recent Email Log
No emails sent yet.
🤖 Chatbot Manager
Manage flows, trigger keywords, and auto-responses
📋 Conversation Flows
💬 Auto Responses
⇆ Routing Rules
Auto-route conversations to agents based on keywords
| Rule Name | Keywords | Action | Priority Set | Status | Actions |
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⚙ Bot Settings
Configure chatbot messages and automation behavior
💬 Bot Messages
🔧 Automation Toggles
🎨 Branding & Appearance
Customize logo, company name, and color theme
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AgentDesk
Live Preview — changes apply after Save
🏢 Company Identity
🎨 Color Theme
Presets